Clark County E-911
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When NOT to call 911? If you are calling, requesting information only, such as the estimated time the power will come back on, or inquiring of traffic conditions, etc. you are not utilizing 911 correctly. These calls should be made to the non-emergency phone line of the actual department that would handle that call. Each major city in the county has 24/7 answering service for their utility and police departments.
When to hang up with 911? No matter what the circumstances are for calling 911, you should stay on the line unless dangerous circumstances prevent you from doing so. Our Enhanced 911 system normally provides us with key information about your call, allowing us to locate you. If you or another family member accidently calls 911, stay on the line and talk to us. Hanging up your phone quickly will not stop the call from coming into the 911 Center. We will inquire as to why you called and make an assessment of the circumstances surrounding the call. Our policy is to notify the agency that has jurisdiction in the area the call originated from, to make the final determination for further action. If you have an actual emergency, we will quickly ask for critical information and begin the process of getting you help. During the call there will be times we are doing many things simultaneously and there may be pauses in your conversation with us. Unless your personal safety is at stake, stay on the line until we say you can disconnect with us. The reason for this is so we can ask for additional information due to conditions changing in the dynamics of your emergency.